Refund and Return Policy for Webxpariz

Effective Date: November 30, 2024

At Webxpariz, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with the products you received, we offer a comprehensive return and refund policy to ensure a seamless shopping experience.

1. Return Eligibility

  • Timeframe for Returns: Returns are accepted within 30 days from the date of delivery. After 30 days, we regret that we are unable to offer a refund or exchange.
  • Condition of the Item: To qualify for a return, the product must be unused, undamaged, and in its original packaging. Items that have been opened or used cannot be returned unless they are defective.
  • Non-Returnable Items: Certain items cannot be returned or refunded. These include:
    • Customized or personalized products
    • Gift cards
    • Perishable items
    • Products marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@webxpariz.com or call (541) 994-6774 with your order number and a brief explanation of the reason for your return.
  • Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item.
  • Shipping the Item: Once you receive the RA number, pack the product securely in its original packaging (if possible) and include the RA number. You are responsible for the return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Inspection of Return: Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria (unused, undamaged, and in its original condition).
  • Refund Approval: Once the return is approved, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to be credited back to your account, depending on your financial institution.
  • Non-Refundable Items: Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged product).

4. Exchanges

  • If you received a defective or damaged item, we will gladly offer a replacement or exchange at no additional cost.
  • Please notify us within 7 days of receiving the item if it is damaged or defective.
  • To exchange an item, follow the same return procedure and let us know if you prefer a replacement product or a refund.

5. Refunds for Damaged or Defective Items

  • If you received a damaged or defective item, please contact us immediately at info@webxpariz.com with photos of the damaged or faulty item and the original packaging.
  • We will assess the issue and offer a full refund or replacement depending on the situation.
  • Refunds for damaged or defective items will include any shipping fees, but must be reported within 7 days of delivery.

6. How to Contact Us

If you have any questions or concerns about the return and refund process, or if you need assistance, please contact us at:

Hotline: (541) 994-6774
Address: Po Box 307, Neotsu, Oregon
Email: info@webxpariz.com
Website: webxpariz.com

At Webxpariz, our priority is customer satisfaction, and we will make every effort to ensure a smooth and hassle-free return or refund process. Thank you for choosing us for your automotive accessory needs!